Privacy Policy

Last updated: 23 January 2026

Who We Are

Conservatory Roof Replacement in Liverpool is a conservatory roof installation business operating in Liverpool and Merseyside. Our address is Mann Island, Liverpool, L3 1BP.

What Information Do We Collect?

We collect information that you provide when you contact us for quotes, surveys, or general enquiries. This information typically includes:

• Your name
• Contact details (phone number, email address)
• Property address and postcode
• Details about your conservatory and requirements

How Do We Use Your Information?

We use the information you provide to:

• Respond to your enquiries
• Arrange and conduct surveys
• Prepare quotations
• Complete conservatory roof installations
• Provide aftercare and warranty support
• Maintain records for business purposes

What is Our Legal Basis for Processing?

We process your personal information based on:

• Consent: You provide explicit consent when contacting us
• Contract: Processing is necessary to fulfil contractual obligations
• Legitimate interests: We have legitimate business interests in maintaining customer records

Who Do We Share Information With?

We do not sell or rent your personal information to third parties. We may share information with:

• Product manufacturers for warranty registration
• Building control authorities where required
• Professional advisers (accountants, solicitors) bound by confidentiality

How Long Do We Keep Information?

We retain personal information for as long as necessary to fulfil the purposes described above. Typically, this means:

• Enquiry information: 2 years if no work proceeds
• Customer information: 7 years after project completion for warranty and legal purposes

What Are Your Rights?

Under data protection legislation, you have rights including:

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your information
• Restriction: Request limitation on how we use your information
• Objection: Object to processing of your information
• Portability: Request transfer of your information

To exercise these rights, contact us at the address provided above or call 0151 453 8061.

How Do We Protect Information?

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, or destruction. These measures include:

• Secure storage of physical records
• Password-protected digital systems
• Limited access to personal information
• Regular review of security practices

Do We Use Cookies?

This website may use essential cookies to ensure proper functionality. We do not use tracking or marketing cookies. Your browser settings allow you to control cookie acceptance.

How Can You Contact Us?

For questions about this privacy policy or how we handle your information, contact us:

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.